GRIEVANCE REDRESSAL CELL
The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning. As per the AICTE Notification F.No. 1-101/PGRC/AICTE/Regulation/2019 dated 07.11.2019 a Grievance Redressal Committee is constituted with the objective of resolving the grievances of students, parents and others. The committee comprises of the following members:
| Sr. No. | Name | Designation |
|---|---|---|
| 1 | Dr. Sanjay Kumar | Chairperson |
| 2 | Ms. Sapna Jain | Secretary |
| 3 | Mr. Vikash | Member |
| 4 | Ms. Seema Yadav | Member |
| 5 | Mr. Dheeraj | Member |
| 6 | Ms. Deepika Agarwal | Student |
| 7 | Mr. Hansraj | Student |
MECHANISM AND SCOPE
- Grievance Redressal Committee (GRC) shall consider only individual grievances of specific nature of students and staff.
- The GRC shall not consider any grievance of general applicability or of collective nature of raised collectively by more than one employee/student.
- Post receipt of the complaint/application the committee will decide on the merit of case regarding scope of further discussion investigation and act promptly.
- The GRC may mediate between complainant and defendant against who the complaint has been made, it required.
- GRC shall consider redressing of grievances within a reasonable time.
- The cell will give report to the authority about the cases attended to and seek guidance from the higher authorities if required.
- The GRC will act upon those cases which have been forwarded along with the necessary documents.
- The students may lodge grievance about any academic and non- academic matters related to –
- Timely issue of Pass Provisional Certificates, Transfer Certificates, Conduct/Character Certificates and other examination and scholarship related documents.
- No dues and payments for various items from the library, hostels and other financial matters.
- Certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers and any other offensive activity.
- The students can lodge their grievance through online mechanism in the link provided below:
http://link/clickhere/ for lodging grievance.